The 4 Simple Steps to Reviewing a Business

An unexamined life is not worth living (Socrates.) So too, an unexamined business is not worth running! If you don't know why your customers buy from you then you are going to find it difficult to get them to buy more from you! In these days of economic woe all Irish Businesses are suffering. If the purpose of running your business is to make sizeable profits then you probably need to refocus on why people buy and where the cash is really coming from. That is why I offer a Market Research phase to my clients and I'm going to share it with your here.

Step 1: Ask your clients. Don't assume that you know everything. Go and ask your clients the basic questions where did they hear about you, why do they buy from you, what annoys them etc. If they know you too well then get someone else to ask the questions. Make sure you ask current customers and lapsed ones, and from each of your segments. You can learn a huge amount from those who have left you already. Often there is something small which they are annoyed about and you can win them back.

Step 2: Your staff. This will be tricky for an owner manager, but your staff are the front line - right? There is no better source than asking your very own staff, who you pay to be loyal to you. Yet a lot of the time we don't trust their instincts or we assume that we know more than they do. They are the ones who look into the customers' eyes at buying time. They know if customers are happy or ecstatic. They know if clients are loyal or just lazy. You need to know this stuff too. So ask them!

Step 3: Your competition. When did you last take a good hard look at your competitors? The chances are one of two of them have been innovating! Some of them will have done stupid things but others will have made clever choices. You may not choose to copy, but at least you need to know what they are using to compete for your customers!

Step 4: The Web. These days every business has an element of web competition. Some people buy on the web others research and others gossip. It does not matter whether you love or loathe the web. You need to look at Key Word Densities, Header tags and a handful if other key indicators. You need to understand how the new Gods (Google and Yahoo) rate you. If they have not found or understood your website correctly, they will not guide paying customers to it.

If you follow the steps outlined above you can make a good platform to build a business strategy from. With a strategy that you believe in you can make plans that you will execute because you will believe in them. Plus as anybody who has had to deal with the banks lately knows you need a strategy to secure any funding.